Return policy

Returns are accepted within 14 days of receiving the goods. To return an item, please email (info@renerwear.com) for a returns number. Goods are to be returned unworn and undamaged in original packaging.

Terms of service

These terms cover the website and related services.

For information about all orders, please contact Customer Service at info@renerwear.com. Our office hours are 9am-5pm, Monday-Friday.

The website and related services (including any applications which allow you to buy our products from us on mobile devices) are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our websites (“Terms”). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms and our Privacy Policy. If you are under 13 you must let your parent or guardian know about our Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 years of age.

We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Site.


Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

We may change, withdraw, or suspend access to the website (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The website may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.

We have the right to remove any material or posting you make on the website at our sole discretion.


ORDERS

You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging with a contract with www.renerwear.com All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock, the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the Products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.


DELIVERY TIMES

Delivery times are estimates and start from the date of shipping. Please note that in some areas of Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

Europe: 3-5 working daysRest of world: 5-10 working days


INTERNATIONAL SHIPPING

Please note that all goods are shipped from Denmark, therefore orders made from countries outside of the E.U may be subject to further duties and import costs. These costs must be covered by the customer and are not payable by Rener.


RETURNS AND CANCELLATIONS

If you are based in the EU you also have the right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”), provided you give us written notice. Notice can be given any time after your order has been placed, up until 14 working days from the day after you received your order. Notice of contract cancellation under the Regulations must be given by email to info@renerwear.com.

Please note that this cancellation right does not apply to certain items including (without limit) goods made to your specification or which have been personalised.

For orders cancelled under the Regulations, we will issue you with a full refund including the shipping cost. All items must be returned unused and in their original condition, from the original delivery country.


Refunds will be issued via the original payment method within 30 days of us receiving returned goods in their original condition.

FAULTY GOODS

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear or if a garment is washed or dry cleaned in a manner that does not follow the care label instructions are not considered to be faulty.


Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.




 

INTELLECTUAL PROPERTY

All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, and any combination of these) of the website is either owned or licensed to us, and is protected by applicable copyright laws around the world. All such rights are reserved.

The Rener trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the website or their packaging, whether registered or unregistered are either ours or licensed to us and are protected by applicable trade mark laws around the world. All rights are reserved.

All other intellectual property in or connected to the website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.

Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our Software and all HTML and other code contained in this Site. You are permitted to access and make personal use of the website but such use is limited and does not include the right to:

use the website in any way which may prejudice or damage our reputation or that of Rener;use the website for any commercial or business purposes;reproduce or redistribute the website or any of its contents for commercial or business purposestake any action that may impose an unreasonable burden or load on our infrastructure.

We do not promise that the content of the website is accurate or error-free. We do not promise that the functional aspects of the website will be error free or that the website, its contents, nor the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Opinions expressed by individuals on the website are the personal opinions of the authors and do not reflect the views of Rener. If you have a complaint about any posts please email info@renerwear.com.

NEWSLETTERS

We may offer free newsletters to share information with you about the website, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on the website. You may cancel your free email subscription by following the instructions provided on the website or, in some instances, in the designated area of certain newsletters or emails.

PRIVACY POLICY

Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please read the following policy to understand what we do with your information. Our Site is a United Kingdom site and so our privacy policy complies with the Data Protection Act 1998 and relevant European data protection legislation. We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected throug1h this website to others except as disclosed in this Privacy Policy.

PERSONAL INFORMATION

We collect personal information from you when you (i) submit questions or material to us, (ii) register on this website, (iii) purchase a product from us, (iv) e-mail us or post content on our social media pages or (v) enter one of our competitions. The type of personal information we may collect (if applicable) includes the following: name, gender, user name, password, email address, postal address, phone number, and mobile number. Credit card information is held securely on a financial services approved location and cannot be accessed by us.

We use such personal information collected through this website for the purposes of:

• providing a personalised service;

• enhancing the user experience of this website;

• conducting market research surveys;

• fulfilling product orders;

• recording your full purchase history;

• running features that incorporate submissions to the website;

• running competitions; and providing you with information about, and access to, products and services we offer, either ourselves or jointly with or on behalf of other organisations.

If your personal information changes, or if you no longer need our service, you may correct, update, delete or deactivate it by emailing us at info@renerwear.com

If for some reason you believe that you have received any SPAM e-mail from us, which you have not authorised us to send you, please inform us immediately by emailing us at info@renerwear.com